If you are looking to transfer your installation to a new PC, then you can follow the below steps:
If you are asked for an unlock when running the software, it is likely
because Windows tried to merge the copied data folder with the existing
Please make sure that you either rename or delete the existing data folder before copying over the data folder from the old PC.
some cases the data folder may not be in the default location, for
example it may be on a network share so that it is always backed up.
If this is the case you can check the current path being used for the data folder, to do this you will need to open the CardExchange.ini or TrustID.ini configuration file from the old PC which is located in the installation directory.
Depending on the original version that was installed this could be one of the below locations:
For CardExchange® Producer:
C:\Program Files (x86)\CardExchange Solutions\CardExchange Gateway\
C:\Program Files (x86)\CardExchange Solutions\CardExchange Producer\
C:\Program Files (x86)\ExchangeIT\CardExchange\
C:\Program Files (x86)\Magicard\TrustID\
you open the ini file in notepad you will see an entry for
DataDirectory which will show you the current path. If it is a network
share then you can simply point the new installation to the same network
share, otherwise you can just copy the folder and change the path
following the same steps above.
Note: This Data folder is automatically backed up when an upgrade is installed, however we recommend making regular backups of this folder as it contains all of the configuration files/templates/logins etc… for your installation.